Search

Use this 20OFF2020 code for 20% off the ENTIRE STORE until Dec 1, ’20

Refund Policy

OVERVIEW:

This website is operated by IST Sales, of which IST Roams is a product line. Throughout the site and policy, the terms “we”, “us” and “our” refer to IST Sales. This Refund Policy applies to online & offline purchases.

 

EXCHANGES:
Since products are uniquely manufactured & shipped for a customer upon an order being placed, exchanges are not allowed.

 

RETURNS AND REPLACEMENTS (if applicable):

IST Sales only considers returns or replacement of items if the material or workmanship is defective or damaged upon notification to IST Sales within 1 week of delivery. To initiate consideration for a return or replacement, send notification via email to hello@istroams.com with a receipt/proof of purchase, pictures of the defected/damaged item, a written description of the damage and your preference for return or replacement. Only the person who originally ordered the item can initiate request for a return or replacement and be eligible to potentially receive a refund.

Returns or replacements would only be considered upon our review of customer’s initiated request. Some items may need to be returned by the customer to us for inspection of damaged goods (refer to below and Shipping Policy). To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned or replaced. Perishable goods cannot be returned. We also do not accept the return or replacement of products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable/replaceable items include but are not limited to gift cards, downloadable software products and health or personal care items.

 

REFUNDS (if applicable):
Once your request for return or replacement is reviewed by us, if the item required shipping it back to us for an inspection we will send the customer an email to notify them upon receipt of the returned item. We will also notify the customer of the approval or rejection of the refund. If approved then the refund will be processed and a credit will automatically be applied via the original method of payment. The amount of time it takes for the customer to see the refund on their statements of their original method of payment will vary.

 

LATE OR MISSING REFUNDS:
If we have agreed to a refund and the customer has not received a refund yet, they should first check the account of the original method of payment again. Customers should then contact the company of their original method of payment as there is often some processing time before a refund is posted. Once this has been done, at least 3 weeks have past since confirmation of agreement from us for a refund, and the customer still has not received a refund yet, please contact us at hello@istroams.com.

 

SHIPPING FOR RETURNS/REPLACEMENTS (if allowed):
Please do not send purchases back to the manufacturer. Do not mail a item for return or replacement without first initiating the return/replacement process noted above. When applicable & if required, an appropriate address will be provided for returning the item.
Customers, as the buyer, will be responsible for paying for their own shipping costs for returning items, regardless of the reason for the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where the customer lives, the time it may take for delivery of replacement products may vary.

When shipping a returned item, customers are advised to consider using a trackable shipping service or purchasing shipping insurance. We not guarantee receipt of your returned item.

X